General policy
Digital packages, subscriptions, CV features and job credits are generally non-refundable after activation or meaningful use.
Eligible review cases
Some cases may qualify.
- Duplicate payment.
- Payment completed but service not activated.
- Verified technical failure prevented use.
- Incorrect amount charged by platform error.
Normally non-refundable
Change of mind, no interview/hiring outcome, policy restriction or unused validity normally do not qualify.
Request process
Send account email, package, date, amount, transaction reference, reason and proof to support.
Request period
Requests should normally be submitted within 7 days of payment.
Decision and settlement
Approval is case-by-case. Processing time depends on verification and the payment provider.